This interactive Quality Assurance & Control training course is designed to develop the participant’s skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.
Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.
- Those responsible for achieving quality objectives
- Those with assigned roles in maintaining a quality management system
- Those with responsibility for making the transition to the new ISO 9001:2015
- Those interested in business improvement
- Those designated as quality management systems auditors
- Quality Assurance and Control Principles
- The Concept of Total Quality Management
- The Origin and Philosophy behind Total Quality Management (TQM)
- Benefits of Implementing Total Quality Management, “best practices“
- To the Customer – Improved Quality
- To the Employee – Increased Satisfaction
- To the Organization – Better Performance
- Understanding Six Sigma Methodology
- Lean Principles
- Obstacles to Implementing Total Quality Management (TQM)
- Traditional Management vs. Total Quality Management
- Introduction to Multiple Quality Improvement Techniques
- The Core Principles in Achieving Total Quality Management
- Prevention Not Correction
- Customer-focused Quality
- Establishing a Vision, Mission and Policy
- Identifying Opportunities for Organizational Continuous Improvement
- Building Quality through Teamwork
NGN 100,000
5 days
